How your Access Control solution can help streamline BOTH Front-of-House and Back-of-House operations
Today’s hotels are like mini city – a building of interconnected ecosystems that offer guests diverse experience options for their stay. It’s important for every staff department behind the scenes to be interconnected as well, incorporating technologies to create a high quality and unique guest experience that streamlines the front-of-house, staff, and behind the scenes operations.
Hotel operations can be separated into two groups - Front-of-House (FOH) and Back-of-House (BOH) operations. FOH employees are adept at dealing with customers face-to-face; the superior guest experience starts with a warm welcome upon a guest’s arrival at the front desk. There's no substitute or shortcut for a wonderful guest experience. But technology is changing the expectations and experiences of travelers around the world. When guests arrive at a hotel, they want to check-in quickly and make the most of their time, whether they are traveling for professional or leisure purposes. This means that all the steps of the check-in process - from issuing a card to the guest to them being able to access their room, swimming pool, spa, or other amenity - need to work flawlessly.
SALTO Hospitality has been developing advanced technologies and smart access control solutions that streamline hospitality operations and help hotels create an excellent guest experience. From mobile access and wireless online hotel locks to front desk management software, SALTO has developed specific add-ons which allow hotel clients to easily control all access and guest management needs with one easy-to-use system. SALTO’s hospitality access control platform suits hotels of all types and sizes and provides better utilization of hotel rooms, suites, and meeting space infrastructure. The result empowers hotel property operators the capability to integrate emerging technologies and applications that are transforming the guest stay via connectivity to guest room doors resulting in bringing more services into the guest experience.
The BOH is the behind-the-scenes and personnel areas that guests typically don’t interact with - the kitchen, storage areas, laundry room, business offices, etc. Hidden away, BOH acts as a central command center, keeping hotel operations moving smoothly and where employees work to provide an outstanding guest experience and enhance staff satisfaction. It’s essential to incorporate smart access control technology in BOH as well as FOH areas as, for starters, keeping guests out of these areas is an important way to enhance safety while also keeping property and personnel areas secure. SALTO not only controls and secures guest rooms, it can also be used to manage all BOH doors used by staff, visitors, and suppliers.
Keyless and mobile staff security controls pave the way for context-aware access and a safer staff member experience. Hotel operators can increase security and prevent fraud by improving control of staff access and management of employee access rights. Lost key instant cancellation gives staff (and guests) increased security and peace of mind. A productive hotel work environment with a secured access plan that protects staff and public areas works to keep everyone secure in the hotel ecosystem. Further advantages are gained by ensuring keyless ease-of-access throughout the hotel. This replaces the need for mechanical keys or non-flexible and connected access control solutions for hospitality.
SALTO has specific products like JustIN Mobile and SVN-Flex that provide a safe and convenient environment for guests, visitors, and staff and deliver the most up-to-date user access information for virtually all doors. Using solutions that can manage door access in real time enhances security and improves overall staff and guest flow throughout the hotel property.
SALTO hospitality smart access control solutions deliver an exponential increase in security, control, effectiveness, and convenience for hotel guests and staff. The communication between different access points around the hotel for both operations and guest room door locks flows in real-time on wireless online access points and much faster on offline points, resulting in the most up-to-date system available in the hospitality market for access control. Incorporating SALTO hospitality access control solutions can improve both the guest and staff experience, whether it’s in the front or back of house, delivering the potential to improve operations and increase the bottom line.