“360° Guest and Payment Journey” at ITB
At the ITB in Berlin (6 to 10 March 2019) HelloGuest together with its partners BS PAYONE, Intrum and SALTO Systems will demonstrate the advantages of integrated digital services. These range from booking, check-in, digital guest folders and door opening via Bluetooth to risk management, omni-channel payment and customer loyalty programs. The "360° Guest and Payment Journey" can be experienced in its full functional scope at booth 107 in hall 8.1.
With its pioneering HelloGuest platform, HelloGuest Solutions GmbH enables hosts to establish lasting relationships with their guests by converting analog processes into digital services. As a central system, the platform connects a wide variety of solutions and technologies to make the world of travel new and easier. This enables hosts to provide their guests with personalised information during and after their stay, simplify their travel and enable a digital experience. Hosts themselves benefit from more efficient processes, seamlessly working interfaces and a positioning as modern, guest-oriented host.
In addition to the mobile and progressive web app, HelloGuest offers a terminal for automated check-in/out, card encoding, printing of the registration form and payment processing as well as a Hotel TV app that makes the entire digital guest folder available on the Hotel TV. The digital guest folder allows the use of the room service and the booking of spa applications and local activities. Push messages can be sent directly to the guest. All hotel information is available in several languages at all times.
BS PAYONE is a specialist for target group oriented omni-channel payment. The company offers special packages to meet industry-specific needs for all payment issues. The company forms the interface between host and guest and ensures a payment that works simply, quickly, securely and almost invisibly in the background. At the heart of BS PAYONE's offering are products and solutions for the automation of all payment processes.
Intrum is the leading international provider of credit management and payment services with a presence in 24 European countries. Intrum implements end-to-end cross-border payment processing solutions for the tourism and hospitality industries. These include risk management, scoring, payment solutions, automated invoicing, accounts receivable management, receivables management and customer loyalty programs. The combination of analytics with digital innovations leads to new, tailor-made service offerings.
SALTO Systems is a manufacturer of electronic hotel locking systems that adapt to the individual requirements of hotels of all types and sizes. Thus, not only main entrances, hotel room doors, seminar rooms, spas, fitness areas and garages can be integrated, but also offices, service rooms, lift control, vending machines, furniture and lockers.
In addition to the functionality with RFID cards, SALTO offers the option of opening doors with smartphones using a mobile key (Mobile Access). The JustIN Mobile technology developed in-house uses the Bluetooth interface (BLE - Bluetooth Low Energy) or Near Field Communications (NFC) to communicate with the electronic door hardware.
ITB Berlin - Floor Plan:
HelloGuest, Intrum, BS PAYONE and SALTO Systems at the ITB in Berlin 6 to 10 March 2019 / Hall 8.1 - Booth 107