Nestled in the Texas Hill Country on the shores of Austin’s scenic Lake Travis, Lakeway Resort and Spa is home to 175 rooms and provides a variety of sports, relaxation, and recreational amenities for the entire family. Originally built in 1968, the luxury hotel has undergone extensive renovations.
“Guests really enjoy using mobile access at Lakeway. We recently ran out of plastic key cards and had to use only mobile keys for a period of time. The SALTO and OpenKey solution worked flawlessly to save us from what could have been a nightmare situation.”
General Manager, Lakeway Resort and Spa
What did they need?
When Lakeway Resort and Spa was looking to upgrade access control at its luxury hotel property, SALTO Systems and OpenKey partnered to develop an integrated solution that provided guests the convenience of mobile key access to manage hotel room doors and other services. Lakeway Resort and Spa implemented OpenKey’s smartphone technology platform to work with SALTO Bluetooth Low Energy (BLE) electronic room locks.
SALTO Systems is a leading manufacturer of electronic access control solutions with a strong presence in the global hospitality industry. Backed by several major REITs in the hospitality space, OpenKey is the industry standard for universal mobile keyless hotel access.
Mobile phones are the number one item brought on vacation by travelers, so incorporating their use into a hotel stay was an innovative – and wise – decision.
The seamless integration of SALTO and OpenKey’s universal technology not only enables Lakeway Resort and Spa guests to use their mobile device as a room key, it also allows them the ability to manage their room check-in, call the front desk, confirm their identity with an ID capture for security, and send their estimated time of arrival (ETA) to the hotel via a mobile app. The remote check-in feature eliminates huge lines from forming in the hotel lobby during peak times, allowing guests to head directly to their rooms upon arrival.
Lakeway Resort and Spa guests use mobile keys to open around 500 doors a month – with usage increasing every month.